Sunday 30 December 2012


J Smith
66 Trees Lounge
Bemworth
Devon CG4 5HZ

14 September 2012

The Manager
Hotel Swansea
Alltours
342 Rich Road
Bemworth
Devon VF7 6JK

بسم الله الرحمن الرحيم
السلام عليكم

Dear Sir

Complaint on Bad Services and Bad Facility

I am writing this letter to complaint on your hotel’s bad services and bad facility provided.

Firstly, there are completely different facility and services that advertised, compared in reality.We got a tiny room with none of the promised appliance. There is only a washbasin and we had to share the sanitary installation with other parties on the same floor.

There were also no cool water for shower. Other than that, looks like there was no cleaning staff doing their job since our beds were made once during the whole of our stay.

The tourist guide included in your offer was fallen ill while we arrived, and there is no sign for a best substitution.

Obviously we dissatisfied with your services and we are looking for explanation. I can be contacted at +60123432129 or via e-mail ad_bc@yahoo.com. I am looking forward to your explanation.

Thank You.

Yours fatihfully,

JS

J Smith

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